The highest rating a care provider can receive from the Care Quality Commission (CQC) is outstanding. The CQC is the independent regulator of health and social care in England, and it assigns one of four ratings to every service:
- Outstanding – The service is performing exceptionally well.
- Good – The service is performing well and meeting expectations.
- Requires improvement – The service is not performing as it should and must improve.
- Inadequate – The service is performing badly and action has been taken.
To achieve an outstanding rating, a service must go far beyond simply meeting care needs – it must truly enhance people’s lives.
Fun is fundamental
At Ocala Healthcare, we believe that care cannot be truly outstanding unless it’s fun. That means day trips, games, and the occasional party – but also finding joy in the everyday. Every interaction is an opportunity to bring a smile to someone’s face.
Care work is hard. It’s physically and emotionally demanding, and it takes heart. That’s why we’ve always said you need a good sense of humour to work in this sector. You’ll only love it if you enjoy helping people and having fun along the way.
Caregivers shape the day
One of the best things about care is that the caregiver sets the tone. If you approach each day determined to spread joy, that’s exactly what you’ll do. Walk into the room with a smile and some energy, and you’ll lift everyone around you.
We aim to be the person a care home resident looks forward to seeing – someone who brings energy, kindness and joy.
Our third value: It’s not outstanding if it’s not fun
This value runs through everything we do. We bring joy to the services we support by hiring people who are not only passionate about care but also love to have fun. Because fun matters – it’s what makes life worth living.
Creating outstanding employment
We don’t just want care to be outstanding for the people receiving it – we want it to be outstanding for the people providing it too.
So we create space for fun at work. We run regular events, including:
- A Christmas party
- A summer celebration
- Monthly coffee mornings
- Our annual Carer Appreciation Event
These events are a chance to say thank you, share some great food, enjoy a drink or two, and celebrate the people who make Ocala Healthcare special.
Looking ahead
Our vision is for Ocala Healthcare to be known for outstanding care and outstanding employment. But for that to happen, we have to keep doing one thing – making care more fun.
Because it’s not outstanding if it’s not fun.