The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England – from care at home to hospitals and GP surgeries. It assesses whether services are safe, effective, caring, responsive and well-led.
In this blog, we explore how Ocala Healthcare is rated when it comes to one of the CQC’s key measures: being caring.
What does ‘caring’ mean to the CQC?
According to the CQC, the caring standard means they look for evidence that services involve people in their care and treat them with compassion, kindness, dignity and respect.
How does Ocala Healthcare ensure people are well treated and supported?
The CQC’s most recent report highlights how Ocala Healthcare promotes equality and diversity and supports people to express their views and make decisions about their care:
“The person receiving care and support had been involved in the planning and review of their care. They told us their privacy was respected and dignity promoted when supported with personal care.
Care records made clear what tasks the person needed support with and what they could do for themselves.
The registered manager took into account the need to respect equality and diversity in their care assessments and planning of support. Where people’s cultural background affected how they preferred care to be given, this was reflected in their care plan.
Staff were up to date with their equality and diversity training. There were systems in place to update staff on any changes to people’s needs or preferences.”
How does Ocala Healthcare promote privacy, dignity and independence?
The report continues with strong praise for the way Ocala’s team promotes personal autonomy and family inclusion:
“Staff gave examples of how they supported the person to maintain their independence in daily living skills, respecting rights and choices.
A relative told us, ‘The staff not only support [person’s relative] with their physical needs but also their emotional and mental health needs too. We have nothing but good things to say about how professional and helpful everyone is. [Person’s relative] and we feel part of the Ocala family as we work together to make sure [person’s relative] has the 24-hour care they need.’”
So, is Ocala Healthcare caring?
According to the CQC – absolutely. The report clearly shows that Ocala Healthcare meets the caring standard with compassion, dignity, and respect at the core of everything we do.
If you’d like to learn more about our services or join our growing team, get in touch today on 01473 241 211.