The Care Quality Commission (CQC) regulates all health and social care services in England – from care in people’s homes to hospitals and GP surgeries. The CQC evaluates whether services are safe, effective, caring, responsive and well-led.
In this post, we explore whether Ocala Healthcare is considered safe according to the CQC.
What does ‘safe’ mean to the CQC?
According to the CQC, safe means that people are protected from abuse and avoidable harm.
So, is Ocala Healthcare safe?
Yes. Ocala Healthcare has been rated Good for safety by the CQC. This means people using the service are protected from avoidable harm and are supported in a safe, professional environment.
What systems are in place to safeguard people from abuse?
“The registered manager has a range of measures in place to help safeguard people from the risk of abuse.
Feedback from social care professionals told us safeguarding concerns were thoroughly investigated in an open and transparent manner.
Staff had received training in safeguarding procedures and knew how to report any concerns relating to people’s safety and welfare.” – CQC report
How does Ocala Healthcare manage risk and monitor safety?
“Risks to people’s health, welfare and safety were assessed and monitored.
The registered manager carried out comprehensive individual and environmental risk assessments, with detailed management plans to protect people and staff from harm.
Staff told us they were provided with the information they needed to keep people safe – for example, how to move people safely with clear guidance on how to use equipment.” – CQC report
How do staffing and recruitment ensure safety?
“There were sufficient staff to meet the person’s needs.
Required safety checks had been carried out to ensure staff were skilled and suitable for their roles.
People were supported by a team of regular staff who stayed for the full allotted time.
There were on-call arrangements in place for out-of-hours advice or support.” – CQC report
Are medicines managed safely?
“At the time of our inspection there was no one receiving support with medicines administration.
Staff received training in the safe administration of medicines.
There was a policy in place and monitoring systems ready should anyone require support with medication.” – CQC report
How does Ocala Healthcare prevent and control infection?
“There was an infection prevention and control policy in place.
Additional COVID-19 guidance was introduced to ensure staff had current information during the pandemic.
Staff had received training in infection prevention and control, including how to safely apply and remove PPE.
Staff said they were supplied with enough PPE to work safely, and the person using the service confirmed staff always wore it.” – CQC report
How does Ocala Healthcare learn from incidents?
“Incidents and accidents were recorded and reviewed by the registered manager.
The manager recognised the importance of transparency and used incidents to drive improvements.
This was also confirmed through feedback from the local authority.” – CQC report
Conclusion
Ocala Healthcare has been recognised by the CQC as a safe provider. With robust safeguarding systems, thorough risk management, trained staff, and a commitment to learning and improvement, we put safety at the heart of everything we do.
To learn more about our services or explore current opportunities, contact us today on 01473 241 211.