Care Staff: Undervalued, Underpaid and Underappreciated

Empathy, integrity and reliability is the foundation stones of delivering great agency care. We have the opportunity to set a new precedent for agency carers everyday to be part of a successful and caring community and to ensure that their hard work is valued and appreciated.

If you believe, like we do, that agency stigma still exists in many care homes then you will likely have also experienced what it is like to be an agency care worker and to have people be rude and snarky because “you’re paid more” or “you don’t know the residents”.

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The Agency Stigma

When I first started in care in 2009, there was certainly an agency stigma.

There was a divide between full time and agency care staff. Often the view was that agency care workers were incompetent and lazy. This stigma was there well before I came into the industry and is still there now.

This stigma has affected the quality of care of thousands of people over decades, not only in Suffolk but across the UK.

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Happy New Year! Change of Career?

First of all, Happy New Year from all of us at Ocala Healthcare!

A time of year that we make promises to ourselves that we can never keep. Chocolate is for life, not just for Christmas. But it is also a time of year where people do make genuine life changing decisions such as changing jobs and even bigger than that, changing career entirely!

Happy New Year! 2019

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13 self-care tips for carers

It’s those who dedicate their lives to the care of others that often forget (or don’t find the time) to properly look out for themselves. The role of a carer is varied and diverse but can also mean some odd shift patterns that lend themselves to disturbed sleep and unhealthy eating habits. It can also be taxing mentally and emotionally. This is why we’re so in awe of our carers, and all those in the industry!


It’s easy to neglect your own needs when you’re juggling this role and your own home life, but doing this eventually leads to stress and burnout, so carving out moments in your day to look after yourself is vital for both your physical and mental health.


So, we’ve put together a few self-care tips that you can weave into your daily and weekly routine.


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Ocala Healthcare wins Business Growth Award!

We had a fantastic night at the Stars of Babergh and Mid Suffolk Awards – not only was it a incredible evening full of great people, we also left with the Business Growth Award!

This is such an honour, and an amazing achievement for us – especially as we’re only now coming up for our first birthday. A year ago, if you’d told us we’d even be shortlisted for an award we probably wouldn’t have believed you! 

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Court says no to back dated sleep in pay

It has been confirmed today that the court of appeal have overturned a tribunal decision made in 2015 to pay care and support workers national living wage for sleep-ins and back dating their pay for 6 years.

Mencap, a nationwide care provider and Care England, who represent independent social care providers, challenged the tribunal ruling and today successfully overturned the original decision.

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Social Care Public Approval Only 23%

According to figures from the British Social Attitudes (BSA) survey 2017, only 23% of the public said they are satisfied with social care and dissatisfaction was a whopping 41%!

Now it is important to note that these figures are not just from patients of services. I know many care providers who can boast 90+ percent approval ratings. These figures are from members of the public, many of whom will not have used services themselves but are asked to draw on ‘their own experiences, as well as experiences of their friends and family and to include opinions they have drawn from other sources such as the media.’

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Start Up Business Support

We started our business, Ocala Healthcare, in Suffolk this year. Very exciting times! It has been a huge and enjoyable learning curve.

When you dream about starting your own business, you’re not imagining reading your public liability insurance policy, you’re not imagining writing policies and you are definitely not imagining learning the ins and outs of the new data protection legislation!

You think about making the sale, doing it better than those before you and ultimately being successful!

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