Sneak Peek at Our New Handbook!

Background of the Company

Adam and Sam left full time employment in July 2017 and began working on a vision that would later become Ocala Healthcare! They had been working together since 2015 and in that time, found they shared a deep passion for outstanding care, but also putting care worker first.

In late August 2017, Adam and Sam went to New York and over the following nine weeks travelled up to Boston and preceded down the East Coast through Pennsylvania, Philadelphia, Washington, Raleigh, Savannah, Jacksonville, Ocala, Tampa, Fort Lauderdale and Miami, before coming home! Although Sam had travelled far and wide before, this was Adam’s first time travelling and scratched a big itch!

This trip together reinforced the strength of the partnership Adam and Sam share. They returned to the UK on the 3rd of November and 5 days later, on the 8th of November 2017, they incorporated Ocala Healthcare. Inspired by the beauty and community spirit of that little Florida town Ocala.

To help support themselves Adam started working at the Four Horseshoes pub in Thornham, (highly recommend the Sunday dinner!) and Sam began working at Debenham Leisure Centre.

On the 29th of January 2018, thanks to the trust of Andy May at Inroads, Ocala Healthcare delivered its first care shift!

Since that day, we have not looked back. Dedicated to sharing our vision for Outstanding Care and changing how agency carers, and in fact all carers, are valued and appreciated.

It was with great pride we were able to accept the Suffolk Business Stars award for Business Growth in October 2018, but our biggest satisfaction came in 2019 when we first began our commitment to paying the Real Living Wage as set by the Living Wage Foundation.

Since Ocala Healthcare’s incorporation, our little family has increased to more than 40 people! All of which share our values of Outstanding Care and enhancing the lives of carers.  

Ocala Healthcare Handbook

Our Mission

Our Mission is to be the catalyst for change in agency care. To set new standards of professionalism, care and reliability in agency care.

Mission Inspiration

The inspiration behind our mission comes from Adam and Sam’s personal experience as care workers. Adam became a Support Worker after being made redundant from an electrical apprenticeship. After 2 weeks of working in care, Adam knew for the first time that he was doing something that made a real difference to people’s quality of life. Sam worked in care whilst going to university working towards a psychology degree, and alongside achieving a 2:1, Sam decided that she was more passionate about making a difference to people on the ground and began working as a Registered Care Manager for a start-up Suffolk Care Provider.

Our personal experience allows us to tap into the perspective of the carer, the resident, the family and the manager. Having a deep understanding of the human value in care, we can put carers and clients first.


To help care providers to deliver outstanding care to their residents, whilst enhancing the lives of care staff with Real Living Pay and new career opportunities.


Always Give Your Best

We always do our best. We do not ask for more but expect nothing less.

Never Stop Learning

Always strive for better personal and professional competence and understanding.

It’s not OUTSTANDING if it isn’t FUN

Outstanding care is always fun, and so should working!

You Have to Be a Fool to Become a Master

Be courageous enough to do what no one has ever done before.

Appreciate Everyone!

Make every interaction a human one.

Be Accountable

Holding yourself to the highest level of integrity and to see any mistakes as opportunities for growth.

Services Provided

Ocala Healthcare provides temporary and permanent care staff solutions to Residential and Nursing Homes, both Private and Local Authority. Staffing groups include:

  • Healthcare Assistants/Support Workers
  • Registered Nurses
  • Registered Care Managers

Ocala Healthcare also provides its own care services under its CQC Registration, including:

  • Supported Living Services
  • Care at Home

Professional Training

As a professional in Health and Social Care, it is your responsibility to keep your skills and qualifications up to date. In order to help you achieve this, Ocala Healthcare offer a wide range of training courses, held locally. This includes but is not limited to:

  • Moving and Assisting
  • Basic Life Support
  • Medication Awareness
  • Health and Safety
  • Food Hygiene
  • Infection Control
  • Safeguarding
  • Dementia Awareness
  • Mental Health Awareness
  • Learning Disability Awareness
  • Person Centred Care
  • Privacy and Dignity
  • Handling Information
  • Communication
  • COVID-19

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